Returns & Repairs

Changing Your Mind:

• Contact Customer Services for a return authorization number (RA).
• Return within 30 days, with the item in original, saleable condition.
• Include a reason for return and a copy of the invoice.
• Return shipping costs are your responsibility.
• Package securely to prevent damage; we're not liable for carrier-caused damage.
• Restocking fees may apply

Faulty Products:

• If within warranty, report the fault to Customer Services for repair or replacement instructions.
• Warranty and repairs are done by manufacturer 

Damage in Transit:

• Report package damage at delivery time and to Customer Services within 7 days.
• Used damaged items are deemed accepted and qualify for repair only, not replacement.

Incorrect Items:

• Report discrepancies within 7 days for return authorization and instructions.

Missing Items:

• Report missing items within 7 days. Note that back-ordered items are not considered missing.